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2 state DHS offices to extend hours to reduce wait times

Two field offices for the state Department of Human Services are offering extended hours to help reduce wait times stemming from the state's new $364-million public assistance computer system.

Gov. Gina Raimondo had recently ordered the agency to offer extended hours until 6:30 p.m. every Tuesday and Wednesday at its Providence office. Officials say the Woonsocket office will also have extended hours on those days.

Both field offices will now be open Saturdays from 8:30 a.m. to 12:30 p.m.

State officials said last week a backlog of public assistance applications had grown to nearly 8,400 following the troubled September rollout of the benefits system.

The DHS says their top priority is to ensure that customers' needs are being met while workers get used to the new technology.

Rhode Island Features


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