Governor Gina Raimondo says January's natural gas outage on Aquidneck Island was unacceptable and National Grid must be accountable because it wasn't prepared. The outage left thousands or Middletown and Newport residents without service and caused many businesses to close for about a week. An investigation found a high demand for gas and equipment malfunctions caused the disruption. The governor says Rhode Island ratepayers should not and will not bear the cost for the utility company's mistakes.